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Updated at 13:30 on Tuesday 2nd November 2021
As a customer focused business, we are keen to reassure guests, homeowners and housekeepers during uncertain times. The situation regarding Coronavirus (Covid 19) changes regularly and we will always follow the latest regulations.
If the local or national travel restrictions are re-introduced due to Covid-19 then affected Guests will be offered various options including changing the start date of the holiday or a full refund of the cost paid to date towards renting the property.
Please be aware that other Coronavirus related restrictions may apply outside your holiday property with certain venues requiring mask wearing or proof of vaccination or continuing to implement some social distancing measures.
If a Guest(s) records a positive Covid test
If a Guest records a positive test and is required to follow the isolation rules, the Guest will be requested to provide us with a copy of the positive test result. Any guest with a positive test will be requested not to come on holiday and the party will be offered the choice of the following options:
A complimentary hamper will be awaiting you on your arrival containing milk, tea, fresh coffee, bread, butter, eggs, juice, wine and cheese, along with other essential items to prepare a light snack or breakfast. There may be some regional variations.
A complimentary starter pack will be awaiting you on your arrival containing coffee, tea, milk (1 pint), bread, butter, cheese and cake.
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