Testimonials - Norfolk Hideaways

What people have said about us

It's so nice when people have positive things to say about their experience of booking and staying through Norfolk Hideaways - we thought we'd share some of them with you too.

Latest Guest Review

Booking was easy - photographs on the website were clear and beautiful and really made the place look inviting.

2019 Guest, January 2019

142 guest comments

Booking was easy - photographs on the website were clear and beautiful and really made the place look inviting.

2019 Guest, January 2019

I have stayed several times in properties administered by the staff of Norfolk Hideaways and each time I phone to book it it like speaking to a friend. They make every effort to assist and can provide advice on any query I have had. They are a pleasure to deal with.

2019 Guest, January 2019

Highly recommend - always best choice of cottages at best price. Locations are superb and very helpful and knowledgeable about surrounding area and things to do for the family.

2018 Guest, October 2018

This was the most perfect holiday we have had in England. The house is on the beach with great views across the sea. We were blessed with perfect sunny weather and that made this special… the beach house has all the necessary equipment needed… it’s only fair to leave a great review for the owners although I would rather keep it a secret!

Wilson Family, June 2018

The cottage may be small but it was a clean, cosy, characterful and very comfortable bolthole for two people looking to enjoy this lovely village and enjoyed evening strolls to the three pubs in the village. We didn’t want to leave which is a strong measure of how we enjoyed our week!

Ewing Family, May 2018

Modern, high quality accommodation. Extras like toiletries and cleaning products are really useful. Lovely welcome pack too. Location is great if you intend to cover lots of North Norfolk attractions by car. Would definitely recommend and was useful to have a contained garden with two young children.

Jones Family, April 2018

Great, patient, friendly, knowledgeable and helpful people at Norfolk Hideaways - we are now regulars. Everyone always go that extra mile to be of assistance to meet requirements. We have a user - friendly Golden Retriever and he can always be accommodated within the range of dog friendly properties in their portfolio. We also have family from America and Lisa always accommodated our need to get our ducks in a row regarding our son checking out his requirements - even though he's 7 hours behind GMT. Superb service, tailored to our requirements. Payment system works and always goes smoothly. Standard of properties are top notch and we can always find something to our taste. We have taken friends and other family members away with us - everyone's requirements always met. 5* company and our go to company.

2018 Guest, March 2018

As always, we had a very enjoyable stay [at this flat]. This is the fourth time we have booked through Norfolk Hideaways and found them very efficient, and quick to remedy anything that has gone wrong, even over Christmas. The property we have stayed in has been of a good standard and very comfortable – even the beds!

S French, March 2018

Quick response to questions. Helpful service. Easy booking over the phone.

2018 Guest, January 2018

Gave me a good selection of properties to choose from in great locations for a Christmas break.

2018 Guest, January 2018

As usual the booking was easy, having used the same apartment before and 2 other properties through you, we have enjoyed everything.

2018 Guest, January 2018

My call was dealt with efficiently and quickly, with confirmation being received within the hour.

2018 Guest, January 2018

Easy to make the booking. Website easy to understand and quick. The booking was confirmed quickly. I made a special request and this was also dealt with quickly and efficiently.

2018 Guest, January 2018

Brilliant! We booked online which was super-efficient and easy. The next day they called me to confirm details. Emma has been so helpful, responding quickly to confirm queries and sorting out everything I asked. Cannot fault Norfolk Hideaways and will definitely recommend them.

2018 Guest, January 2018

Very helpful on the phone talking through all stages of the booking.

2018 Guest, January 2018

Very easy and told us everything we wanted to know about the property we have booked. Looking forward to our break.

2018 Guest, January 2018

Quick and easy booking system and very helpful staff.

2018 Guest, January 2018

Oh my goodness! What a beautiful place! So peaceful and such a gorgeous place to relax and unwind. We’ve visited some wonderful place this week. Highly recommend Sherringham, Cromer, Hunstanton and Castle Rising. Will definitely return, thank you very much!

Flory Family, January 2018

Excellent and friendly service! Not only is their website very easy to use and informative, but I know from previous experience that if you have any questions or problems on the holiday itself that they are incredibly helpful and efficient.

Mrs Coward, January 2018

We have booked a holiday with Norfolk Hideaways in each of the last 5 years and their service is always excellent. I phoned to book a holiday in July 2019 and it was dealt with quickly and efficiently. Their website is superbly designed as well - clear, informative and easy to navigate

Mr Bobeszko, January 2018

We thoroughly enjoyed our week at Samphire Cottage. It was very clean with excellent beds and provided bed linen. All the facilities we needed and a nice secure walled garden for our dogs. Very quiet and yet only a couple of minutes stroll into the shops and Quay areas.

D Ridgeon, September 2017

Langley's Cottage was really nice, clean and comfortable, like home from home, everything provided. Enclosed garden idea for dogs. Only down side was no parking on premises, having said that you could park alongside property and off road, so was ok with that. Heacham is a good location for getting around north Norfolk. Would certainly consider Langley's Cottage when next visiting North Norfolk. Never been disappointed with any of the cottages we have used from Norfolk Hideaways - Well Done!!!!!!!!!

G Mclaughlin, September 2017

We had a very happy two weeks at Beck Cottage. And Maureen who looks after the property could not have been more helpful. Norfolk Hideaways have made two holidays over the last couple of years a joy. We will be coming back.

P Wilton, August 2017

We had a very enjoyable family holiday. Our grandchildren enjoyed the space to play outside and we felt relaxed knowing they were safe. We enjoyed the peace and tranquillity of the area. We met Carol and her family who were very friendly and helpful. The Barn was very well equipped with appliances, utensils and essentials. The bottle of wine waiting for us on arrival was appreciated as was the milk, coffee and tea. We would definitely recommend this property to family and friends and also a thank you to Norfolk Hideaways for their help and efficiency.

M Gladwin, August 2017

I have booked through Norfolk Hideaways a few times and have to say they are first class never had any problems. Our property in Thornham was lovely and location fantastic, great restaurants and beach walks within easy reach.

S Crook, December 2017

We are just back from a weekend stay in Heacham, Badgers den. We will definatly want to stay here again, the accommodation was perfect, lovely and clean and lovely decor. This is the 2nd time we have used Norfolk hideaways and both times havnt been disapointed. You have quality properties. Thank you.

P Marriott, October 2017

This is the second time with Norfolk Hideaways and we would definitely book again!

S Burns, September 2017

We have been coming to Brancaster and Brancaster Staithe since 2011 and as always Norfolk Hideaways have provided excellent friendly service.

S Williams, August 2017

We have just had a week in the gorgeous Sexton's Yard cottage in Docking. The attention to detail from the fizz and home-made cake on arrival to the fresh flowers and brilliantly stocked kitchen - they even provide a Paella pan - made for a great cottage. Best if you are under 6 ft because of the beams, but we'll be back - 6ft 2" husband and all

K James, August 2017

Thoroughly recommend. Norfolk Hideaways Excellent. Very professional right from the enquiry stage through to booking and whilst staying in Norfolk dealt with a minor query very promptly and efficiently. Makes such a refreshing change to deal with 'real' people who obviously pride themselves on good customer service. Would definitely book through Norfolk Hideaways again. Thank you.

J McKenna, July 2017

Would highly recommend Norfolk hideaways. Excellent service. Looking forward to reviewing their Suffolk properties.

Mrs Howard, June 2017

Plumtrees - What a wonderful place Plumtrees is. Spacious and with amazing views, you can just drink in those big Norfolk sky's and completely relax and unwind. We enjoyed a sundowner in the garden room which overlooks the little pond and also from the master bedroom which has far reaching views. In the perfect place to get onto the coastal path without using your car, handy for Titchwell, which can be seen from the bedroom window. Excellent customer service from Norfolk Hideaways, they are a fantastic knowledgeable group of people, they really know the properties and are happy to help in anyway.

Christine Smith, April 2017

Two Hoots - The house sits in a quiet location, five minute walk to two pubs, the Orange Tree and Lifeboat Inn. The coastal path is directly across the road from the house with great walks on your doorstep. The house is nicely decorated and has some nice touches that made our stay very comfortable and enjoyable. The standard of furniture, kitchen utilities, beds and garden area are very good with all needs catered for. The rear garden is secure and spacious if you are bringing a dog. We were lucky to have five days of sunshine and blue sky's to enjoy the outdoors throughout our stay, but equally we would have been happy to spend more time at the house if the weather was more inclement. We will definitely return to Two Hoots again next year.

Anonymous guest, January 2017

Beach House - Beautiful house in a lovely location... Smart, clean, comfortable, we loved it. 2 mins down the lane & Cassie (our labrador) & I were walking on the coast path by the saltmarsh, what more could you want? We'd love to be able to live there - dream on!!! Paul, Cassie & I hope to return sometime...

Anonymous guest, January 2017

The Engine House - This was the first time we'd stayed at The Engine House and what a lovely surprise when we opened the front door! The property was warm, comfortable, well equipped with stunning views across the river and fields and so wonderfully peaceful! The location was excellent, just a few miles from the beach and other lovely spots. In the evenings we enjoyed snuggling up in front of the wood burner and in the morning we braved the elements to drink our cuppa on the decking - a perfect romantic getaway! We'll definitely be back...

Anonymous guest, January 2017

House Martins Cottage - A lovely cosy cottage, surrounded by pubs that do lovely food and walks, bus stops outside, lovely walks to beach.

Anonymous guest, January 2017

Albert's Cottage - Albert's Cottage is in the best location for all your needs. No need to use your car after arrival - all the shops etc are so close by.The cottage is very cosy and is well equipped with all you would need on a holiday. Will be returning!

Anonymous guest, January 2017

Wigeon Cottage - Comfortable, warm and a pleasure to stay in during the day when the weather was unfriendly - and look at the lovely views! Our favourite thing was you can walk straight out on to a path a few yards away that goes out across the marshes to the dunes. There's a great pub five minutes walk away, and it's also about a mile from a great RSPB reserve.

Anonymous guest, January 2017

Rose Cottage (Wells) - Lovely cottage in perfect location. Well equipped and cosy. Within walking distance of Quay, shops and amenities.

Anonymous guest, January 2017

The Cabin, Sheringham - Perfect, would love to stay again.

Liz, February 2017

The Cabin, Sheringham - The Cabin is everything it said it was, and more. Thank you for a wonderful stay. We Hope to be back!

Sarah & Neil, January 2017

Just to say a big thank you to all, we are delighted... everything is so efficient and I love all the recent changes to the website. So we are just so pleased we chose Norfolk Hideaways...

Jennie Ward, January 2017

Well done on your website – 95% of holiday sites are useless but yours is quick, helpful and so easy to find what we need.

Kjartan, January 2016

We have booked through Norfolk Hideaways twice and both times the accommodation has been fantastic.Friendly and helpful staff too! We have just come back from a Christmas break in Wells and had a brilliant time.

Paula Page, December 2015

We just wanted to say thank you for your help in arranging for us to stay on at Turret house for an extra night. We really did appreciate it & the fact that your response to any requests was very prompt. The customer service we have received from Norfolk Hideaways on both occasions we have used you has been second to none, & we will make sure we always book through you when we visit Norfolk.

Kelley & Mark Young, December 2015

Norfolk Hideaways were so helpful, and prompt, in allowing us this non-standard package. Cottage was comfortable, and very warm - we brought logs, but found that they were already supplied, and weather nice too.

Andy Simmonds, October 2015

Many thanks to all at Norfolk Hideaways. Our first booking with you and our best cottage ever! Albert's Cottage,Wells. Thanks for the basket of wood.The weather was terrible for two days so we sat by the fire & read! We will definitely book with you again!

Mr and Mrs Barrell, May 2015

This was the first time we have used Norfolk Hideaways and we have been impressed by the service and the simplicity of the booking process. We would definitely recommend using Norfolk Hideaways to our friends and family and would happily use your services again.

S Ainley, March 2014

Thanks very much. This was one of my best experiences booking cottages in Norfolk, having done so with various firms for nearly 20 years. Our cottage was excellent; the standard of cleanliness was of the highest standard and the position perfect. I found dealing with your firm very easy, intuitive and professional. Providing it is available we will return...hopefully this year. Also I felt the price was very reasonable.

Dave Laws, March 2014

Incredibly helpful on every level and appeared to go out of your way to ensure I found the right property. Even rang me a few days before to warn me about the minor flood damage to the bottom steps and offered to swap my property if I wasn’t happy. Pleased to say that the damage wasn’t even noticeable on arrival but it was incredibly kind to be given an option.

Karyn Taylor, January 2014

The Norfolk Hideaways crew - fantastic! Penny, your recommendation of a place for a birthday lunch (at the yurt!) was well received. Your help with where to go for ...................... all very helpful. And had we realised that the Nisa store next to your office was as well stocked as it was, we wouldn't have filled the car with so much stuff from home! Thank you all, we really enjoyed ourselves, and, yes, the sun shined on Christmas Day - how good was that.

Nick Parkinson, December 2013

Very efficient and friendly. Everything went to plan and was very easy. Just what you need for a last minute break

Joanne Smakman, December 2013

Booking with Norfolk Hideaways was simple and straightforward. Communications by email supplied us with all the information we needed and just when I was thinking of phoning to ask about key pick up another email arrived with the code for the key safe. Excellent service without us ever needing to speak to anyone.

Johann Jennings, November 2013

Thanks again to Norfolk Hideaways for another fantastic property. As always first class service from an extremely professional company. I would not book with anybody else now.

Fran Clarke, October 2013

Norfolk Hideaways in our view are always top drawer - very helpful with high standard cottages.

Jeff Hooton, October 2013

I have never booked through a site like this before but now I have I would like to say you have been very helpful and friendly and I would have no problem coming back for my next holiday..thank you very much for all your help.

Paul Bird, October 2013

An excellent and professional service throughout the whole process from initial website perusal to returning home at the end of a very enjoyable holiday.

Neil Willingale, September 2013

This is our 3rd holiday using Norfolk Hideaways and as before the arrangements for booking and accessing the property worked perfectly. NH have a wide range of quality properties and we have found their portfolio to have given us the widest choice of suitable larger properties for our requirements.

Robert Smith, September 2013

The Norfolk Hideaways website is very well laid out with just the right amount of information and photos to enable us to make our choice. My dealings with your Company have been very pleasant and efficient, which was much appreciated.

Margaret Wainwright, September 2013

Norfolk Hideaways provide a discreet but impeccable service.

Alan Pulham, July 2013

Booking the Dolls House was very straight forward which we did via your website. Your site gave us lots of information and was simple to negotiate. Our booking was dealt with efficiently and courteously. Thank you.

Etheridge, July 2013

This is the second year running that we have booked through Norfolk Hideaways; and again, the experience was great. The service provided was excellent and the accommodation we chose superb. Special thanks to Lucy in the Wells office, who allowed us to leave our luggage there for a couple of hours, prior to 4pm.

Kai Framp, July 2013

We couldn't fault Norfolk Hideways, the staff being friendly, helpful and professional. Many thanks from Chris and Jenny French, and our two dogs, Joseph and Polly.

French, July 2013

Norfolk Hideaways were extremely good in arranging for us to arrive at the cottage after 2pm instead of after 4pm which made a big difference to Mum who was certainly ready for a cup of tea after the long journey to Wells.

Sheila Haggett, July 2013

Thankyou for the efficient service provided for the booking of our holiday at Wells Next the Sea. Everything from the original booking to the notice of the security deposit abortion has been so simple. Thank you all very much.

Mr and Mrs A. Woodward, June 2013

Booking with you was easy and efficient. We know the area really well so didn't need to visit your office - but sorry we didn't meet any of you to say thank you. We shall book again next year.

Ruth Chiam, June 2013

We found Norfolk Hideaways excellent. Using the web site to find a property, to booking and paying for the holiday very efficient. The property was just as described. I would definitely use the company again, and have no compunction in recommending this company.

Chris Malfitano, June 2013

Booking was really easy, a great website, with no fuss professional service. We didn't need any help at all with the booking or the holiday itself, but it's nice to know that Norfolk Hideaways are just a phone call or short drive away during your stay.

Neil Storey, June 2013

Booking experience was excellent, would definitely use if in Norfolk in the future.

Carole Morris, June 2013

Very good and efficient. Thanks very much! we had a lovely stay, please can you provide wall to wall sunshine next time?!!

Rosie Granger, May 2013

I've dealt with a few property rental companies in the area and North Norfolk Hideaways are a pleasure to deal with and you get exactly what you expect from the property and more. No hyperbole or over excessive marketing narrative - you get exactly what it says on the website and great customer service too. It's a joy to deal with a company in this day and age that value their customers and obviously pride themselves on the service they offer - old fashioned values that are few and far between these days. The John Lewis of letting company's who we will be using in the future for all of our breaks in this beautiful part of the world. If you're looking for a few words to describe the whole experience - simple, unadulterated excellence would sum it up very succinctly. Thanks you so very much for a wonderful holiday.

Justin Christer, April 2013

We never meet, we never speak because everything is perfect yet again.

Alan Pulham, March 2013

Really straight forward booking process and I would say the website is easy to navigate.

Ruth Burton, March 2013

We had a great holiday and will be returning to Norfolk and wont hesitate to book with Norfolk Hideaways again. We were more than pleased with your friendly and efficient service. I do think from experience that it is always better to book through an agency covering local holiday accommodation rather than one of the larger National agencies. You know your area and your cottages so well the customer is then best suited. Knot Cottage is a “ mini Grand Design”.. the owners obviously care about their visitors... much thought has been given. The location of the cottage is convenient for coast, walks, good food. The Coast Hopper another added bonus. A great part of the country and a charming place to start the day and return home to. We will be returning and on our next visit we will be bringing our dog Tillie to explore your fantastic beaches. Thanks once again. Till the next Time

Gillian Vingoe, February 2013

Extremely welcoming, professional looking and easy to navigate web site. The photographs are excellent and accurate. All correspondence was efficient, friendly and helpful. Our cottage was exactly what we expected and to the standard described. We will definitely use Norfolk Hideaways accommodation again and have already recommended to our friends.

Dawn Stiff, December 2012

Norfolk Hideaways was very helpful and professional.

Annette Frost, December 2012

As always the Norfolk Hideaways system worked perfectly and left us feeling that should we need help (and of course, we didn’t) there were real people waiting to help. The process of booking and receiving information worked perfectly, as always.

Alan Pulman, October 2012

Norfolk Hideaways provide a very dependable and easy service. The website is easy to navigate and book through, and the staff are always pleasant. We had a small problem with a bathroom light that kept on tripping the fuse, and very soon after a phone call to their office, someone arrived to sort out the problem. The staff are very efficient, in fact the whole set-up is very efficient. Emails arrive when they should with all the necessary information you need. It’s just the kind of service you want.

Linda Hirchel, August 2012

Thank you Norfolk Hideaways for your efficient and pleasant manner. Especially for sending someone so quickly to deal with our irritating smoke alarm! I shall certainly use you again! We had a great family holiday at Glebe Cottage.

Pam Williams, August 2012

Norfolk hideaways were fantastic when we found ourselves at short notice requiring accommodation and they were superb at helping us last minute just before closing on a busy hot Saturday afternoon and subsequently interrupted their afternoon until we were sorted with accommodation directions etc. can not recommend highly enough! Thank you Hetti ! You were super!!

Sarah Jane Martin, July 2012

Great company! So welcoming, helpful and efficient- on the phone, by e-mail or when you pop in to see them while you're up there. Would certainly recommend to anyone. See you next year!

Brenda Sheridan, July 2012

Very easy to use the website and book. Good communication after the booking and even after the holiday.

Bennett Family, July 2012

my wife and I had a lovely stay at lantern cottage, during our stay we had a water escape (no ones fault just one of those things) we had to contact norfolk hideaways out of hours i might add very early in the morning we received first class service considering the circumstances, they kept in contact all day until everything was ok very professional good service all round.......as for lantern cottage realy nice quite and comfortable and so well equipped, i would not hesitate recomending lantern cottage and Nofolk Hideaways to anyone....

Leslie Wheeler, July 2012

Norfolk Hideaways were extremely efficient and helpful, ensuring that there were additional cots and highchairs in the cottage as required, and generally ensuring our holiday went without a hitch. They were even able to recommend a babysitter for one night and a caterer to cook a delicious birthday meal on another. We will definitely be booking a cottage with them again in the future.

Charlotte Clabburn, July 2012

We were very happy with our dealings with Norfolk Holidays,they were very helpful and were always there on the end of the phone should you need them, we would certainly use them again..

Mr & Mrs Parker, June 2012

Norfolk Hideaways are extremely professional and courteous along with an easy to use website made booking the holiday very easy. Highly recomended

Terry Hill, May 2012

Website easy to use and booking very straightforward. Administrative staff very pleasant and extremely helpful and all queries were answered and catered for.

Leon Perkin, May 2012

Would we recommend Norfolk Holidays? Most definitely as your organisation and communication cannot be faulted.

Jeff Hardman, May 2012

The staff at Norfolk Hideaways were extremely helpful and friendly and would recommend to everyone!

Louise Fox, April 2012

Found the staff very friendly and helpful, website easy to use, would use again.

Pat Rush, April 2012

We had a wonderful relaxing week in Sawpit cottage. The cottage was very clean well equipped for all of our needs the village is lovely and good walk to the lovely beach I would highly recommend a stay in this area for a relaxing holiday. The ability to book on line was very easy and the directions of how to get to the cottage and access the keys very clear and in a timely manner. The staff at Norfolk hideaways are very friendly and answer any queries that you have they are also very knowledgeable about the area.regarding places to go etc. I will certainly be using this company again as the holiday more than met with my expectations.

Eleanor Carey, April 2012

Staff very helpful and professional...answered all my boring queries patiently and always happy to find out extra bits of info.!! thank you- was all very easy! Website well layed out and cottages well presented with their respective details.Looking forward to our Aug.holiday with you.

Sarah Lee, March 2012

It was incredibly easy to book with Norfolk Hideaways- the website is very nicely laid out and full of information- the staff are very friendly and happy to help with any questions.

Josie, December 2011

The website was really easy to use for searching and online booking and Norfolk Hideaways kept us fully informed so that we had everything we needed to know. Thank you for a wonderful holiday. My mum thought it was one of the best Christmases she has had!!

Bethan, December 2011

We have found the staff at Norfolk Hideaways very friendly and helpful, I have recommended the agency to other friends who visit Norfolk.

Margaret Price, November 2011

At first I thought that Norfolk Hideaways were a little too formal in their approach. I soon came to realise that this was a very efficient organisation that was totally reliable. All correspondence (e-mails) was prompt and accurate. Our one telephone conversation was pleasant and provided the answer I requested. I would recommend Norfolk Hideaways and its website to anyone.

Alan Pulham, November 2011

Pleasant staff, nothing too much trouble, easy to talk to (a change these days!) will certainly use again.

Colin Speed, November 2011

I have been really impressed with Norfolk Hideaways and have been recommending it to all of my friends and family. A well organised website. Photos of the properties are great - you can never have too many - although I'm always a bit suspicious of a property that has more pictures of the ornaments and none of the outside of th eproperty - think that is an important one to include. Booking was easy and straight forward - I was kept up to date and sent details of keys etc in advance.

Gina Isaac, October 2011


Fiona Klein, October 2011

Norfolk Hideaways was efficient in every way with our booking.

Anthea Power, October 2011

We found Norfolk Hideaways helpful and the website easy to use.

Jennifer Butcher, October 2011

A word of thanks to yourself and the team at Norfolk Hideaways. We have just spent a most relaxing week at No 5 Ivy Farm Barns. From the initial enquiry to the confirmation of our booking, our tranaction has been one of smooth effciency, especially the accommodating of eight adults and two dogs, and I would not hesitate to recommmend Norfolk Hideaways to anyone looking to visit your beautiful North Norfolk coast. Many thanks again we will be back in the New Year.

Caroline Ryder, January 2016

From the time of booking and all our correspondence right through to meeting Winnie, the lovely lady who changed our linen half way through the stay, we could not have been better looked after.Thank you all for your organisation and we shall certainly be organising a future holiday through your company.I would not hesitate to recommend Norfolk Hideaways.

Jackie Loveday, September 2011

Thanks so much for your help, fab holiday and weather, will book with you again.

Carol Gee, September 2011

Excellent, personal service received from norfolk hideaways (thank you jo)

Debbie Evans, September 2011

Many thanks for all your help it was much appreciated, and we were impressed how well organised Norfolk Hideways are!

Mary Childerley, September 2011

I would recommend Norfolk hideaways - booking was easy and I was kept well informed. Many thanks.

Barbara Palmer, September 2011

We had a great time at 2 Old Roman Walk, and will be writing on the website to say so. NH has been nothing but helpful and friendly at all times, and we are grateful for that.

Dinah Thompson, September 2011

I found everyone at Norfolk Hideaways very friendly and efficient which made the booking process so much easier and stress free! Will definitely use them when heading to Norfolk again and I have no hesitation in recommending them to all my friends and family.

Pinto, August 2011

We had a wonderful time at Honeystone - fantastic property, with the added bonus of brilliant local food, pubs & facilities. We hired a beach hut, which we have never done before and it was fantastic! Huge thanks to Norfolk Hideaways on coming out to us on a sunny Sunday morning when we realised we had locked the key in the beach hut! We can't wait to visit again!

Domone Family, July 2011

Everything went smoothly with our booking and we'd be happy to book through Norfolk Hideaways again

Gill Weir, July 2011

Staff always helpful. Website easy to navigate.

Ann Burgess, June 2011

This was a very easy website to use and emails were quickly returned so that information could be given quickly regarding the property as well as the reminders to pay balances etc. I found the staff to be very helpful on email, so much so that I did not need to telephone at any point as I was very well aware of what to expect. Directions to the property were clear and precise and we went fully armed with contact numbers should the need arise; but these were never used. All in all this was a very good experience of renting a holiday property. Many thanks

Lynne Patterson, June 2011

The whole experience was very easy, and I found the staff extremely helpful. The website was very easy to use and contained all the information and more to allow us to select the perfect hideaway. Excellent communication, great local advice given when asked for and we certainly plan to head back sometime. Thank you very much.

Rachel Billing, June 2011

We have booked our holiday with Norfolk Hideaways for several years and and have never been disappointed. As a customer you feel valued, and the service is always efficient, friendly and very professional. When we have requested additional items such as a travel cot and highchair these have been provided without any fuss, and the staff are always very helpful.

Hannah Kitchen, May 2011

The booking of the property online went without a hitch and my phone call to one of your operators to enquire whether the garden was "dog proof" prior to our holidays was dealt with openly and with her direct knowledge of the property. Thanks we will book with you again if we return to Norfolk and i am sure that will happen soon.

Ann Davies, February 2011

We thought that the service provided by your company and the house we stayed in were both excellent. Thank you again and we have been singing your praises to all our friends.

Asha Harding, October 2010

Excellent service from all the staff at Hideaways, very very helpful and friendly and would absolutely book again with you. Many thanks for all you help.

Karen Smagadou, October 2010

Booking was easy. Staff were most helpful and friendly on the phone and at the office when we collected the key. Altogether a good experience.

Sophie Nunn, October 2010

Norfolk Hideaways always dealt promptly with my enquiries and communicated clearly. Your website was easy to navigate and we would recommend you highly.

Joanne Wilcock, October 2010

I have twice booked properties through NH and on both occasions would say that the service has been exceptional and has been far in excess of all holiday booking companies that I have used in the past 20 years, everything that I requested was provided promptly, clearly and politely. The website is easy to follow and the booking procedure straight forward. I would have no hesitation in booking again or recommending NH to others, I have received nothing but a first class level of service.

Graham Stares, September 2009

This was a very easy website to use and emails were quickly returned so that information could be given quickly regarding the property as well as the reminders to pay balances etc. I found the staff to be very helpful on email, so much so that I did not need to telephone at any point as I was very well aware of what to expect. Directions to the property were clear and precise and we went fully armed with contact numbers should the need arise; but these were never used. All in all this was a very good experience of renting a holiday property. Many thanks

Lynne, August 2010

The experience of using Norfolk Hideaways has been great. The website is easy to use and gave us everything we needed to book our holiday. Communication was superb – every time we thought we were due to make a payment etc. an email would arrive the next time we looked! Key and direction instructions were great and the return of the deposit was prompt. I would have no hesitation in using Norfolk Hideaways again and of recommending it to friends.

Michele Murray, July 2010

The website was very easy to use, I liked the fact you could look at all the properties in a specific village which most websites don't allow. The level of detail for each property was very good, with plenty of photos for all of them. I found your level of contact (ie direct emails) very re-assuring and I liked this personal touch. I would definitely look at booking through you again. All in all a very positive, stress free experience. Thanks!

Carol Johsnon, July 2010

The staff of Norfolk Hideaways are very helpful and assist in every area of your booking and if needed also when you are on holiday if required. I will have no hesitation in recommending this company to anyone requiring a holiday cottage in Norfolk.

P J Moore, June 2010

When I telephoned the office, they were really helpful in finding us this holiday home. They advised us that this would be the best available property to suit us, which it certainly did. They went the extra mile for us in contacting the owner to ask her to accept an extra dog and a different changeover day

Elizabeth Akenhead, June 2010

Friendly and professional service with knowledge of the area which was extremely helpful when booking the cottage.

Claire Ovenell, June 2010

I found the property on the Norfolk Hideaways website, which is lovely, and my questions and my booking were dealt with kindly and quickly. Shortly beforehand I received complete directions as to how to reach the property by car, and when I arrived it was exactly as shown on the website, very well equipped and extremely comfortable. We had a wonderful week there, and the sun shone for almost the entire week. I will certainly use Norfolk Hideaways again.

Elizbeth Breuer, June 2010

Easy to navigate attractive website. Great, simple, hassel free booking.

Alex Willis, May 2010

I loved your website; great layout with harmonious colours used for the background; good quality photos of your properties and easy to access availability, prices and booking. Lovely team of friendly people on the end of the telephone.Would definitely recommend.

Siobhan Judge, April 2010

The service received from Norfolk Hideaways was excellent and very efficient. I have no hesitation using your booking service for another holiday in the future.

Elizabeth Norkett, April 2010

We were trying to find somewhere for us and our four dogs, which is not always easy, and Hetti took it as a 'personal challenge' which was much appreciated. Website easy and clear, and telephone communication most helpful. We will definitely use NH again

Sharon Thomson, January 2010

Really positive experience. The web site is great, as was the booking process. Really personal and everyone most helpful. My mum went in towards the end of the holiday to mention a couple of things and found the whole team really helpful and keen to sort things out. Fantastic experience thank you.

Jane Coward, December 2009

We found Norfolk Hideaways on the web. When we needed to call, we found everyone very friendly, fresh and helpful. The website reflected that care; it's fresh, inviting, easy to find the information and with a good array of useful photos. The booking process was straightforward. We booked late and were delighted by the helpful support provided by the Norfolk Hideaways staff with a number of options that we were considering - with some simple questions and prompts from them it helped us find the right property for our needs. The preparation and information for arrival was simple, with easy to follow directions. We really appreciated the after-stay email to confirm all was well - care from start to finish. Here's looking to our Norfolk break next year.

Martin & Zoe Ballard, November 2009

Thanks for the opportunity to provide some comments. It was the first time in several years we had taken a cottage holiday and we were all pleased by the high standard of facilities in the property and the quality of your service. The cottage was exactly as described: comfortable, and very well equipped and maintained. Booking and confirmation were efficiently and courteously handled. I always reckon the best measure of an organisation is how well it handles problems - during our stay a smoke alarm developed a fault, which was dealt with promptly. Pity your excellent organisational skills couldn't extend to the provision of better weather!

Peter Milne, August 2009

I would like to thank Norfolk Hideaways for all their help. I was provided with properties that they felt would meet our requirements and they were spot on. They were very prompt in answering my questions and it was a delight to book with them. I would most certainly use with them again.

Gina & Phil Jackson, August 2009

We had a fabulous time and we had lovely weather - I discovered a part of the country I didn't know and will most definitely be back - via Norfolk Hideaways of course, you were marvellous.

Deborah Scott, July 2009

We have had a number of disappointments in the past with other companies but would highly recommend Norfolk Hideaways to our friends and work colleagues.

David & Pam Cook, July 2009

We look forward to using your company again for a holiday booking, excellent friendly and efficient service.

Wendy Banfield, June 2009

A first class service from the moment we booked - well done to all concerned. Really professional and trustworthy website - we will be using you again.

Mark Cawthorne, June 2009

Thank you for such a professional service (the best I've experienced) and I look forward to our next holiday in Brancaster Staithe.

John Oldfield, June 2009

thank you once again for the efficient and professional way your company handled our booking. Will recommend you to friends and family.

David Hannay, May 2009


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